Shipping & Returns

Returns Policy

General or defective returns are accepted for items purchased from We accept general returns up to 30 days after receipt and defective returns up to 90 days. There's no minimum value on returns. Store credit may apply.  

Sorry, NO returns without prior written permission.
Due to shipping concerns, return on Rinnai products must be by freight.
For products fulfilled by MyPlumbingStuff please email us and enclose a copy of our correspondence with return.
Freight charges are not refundable.  Material received back in less than salable condition will be subject to up to 100% restocking charges.  No credit on installed products.
Rinnai does not offer, nor do we, a 'replacement' warranty.  If a product appears to be defective Rinnai will repair it under the terms of their warranty.  Please use a Rinnai trained installer;  They alone understand the details of tankless installations!
Returns: Customers have 30 days from the day product was received to return the product to us. Products must be returned to us with all original packaging and manuals. All returns are subject to a minimum 15% restocking fee. 
Shipping Damage: All products must be inspected upon arrival. Customers must open the unit and inspect the product and report any freight damage to UPS/freight company within the first 48 hours. 
Defective Products: All defective products must go through the manufacturer for service.
Up to 20% of the item's price for unopened items in their original condition returned more than 30 days after delivery or returned without written permission
Up to 50% of the item's price for items that are not in their original condition, or are damaged or missing parts for reasons other than seller’s error.  No credit on installed product.
Qualifications for a general return:
  • Return requested within 30 days of delivery
  • Must be in resalable condition
  • Must be free from scratches and/or defects
  • Must not have been installed
  • Must be in the original manufacturer’s box and packaging
  • May not have any writing on the original packaging
  • May not be missing pieces
  • Must not be a clearance/liquidation/closeout item
  • Qualifications for a defective return:
  • Return must be requested within 90 days of delivery 
  • Item has a defect that hinders its usability for the purpose for which it was designed and manufactured is not responsible for any labor costs related to handling, installing, or uninstalling items purchased.

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.


We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.